Account: How to Change or Reset Your Account Password
In this article, we will discuss:
- Forgotten Password: How to Reset Your Account Password
- Minimum Password Requirements
- How to Change Your Account Password
- Forgot your Username or Domain Name
- No Access to Administrative Email
- Password FAQs
- Related Articles
Forgotten Password: How to Reset Your Account Password
- Go to the login page.
- Click the Forgot Password? link.
- Enter your Username or one of your Domain names, then click the Send Email Link button.
- You will receive a confirmation link asking you to verify the administrative email address associated with your account.
Note: The reset link is only valid for 60 minutes.
- Within a few minutes, you will receive an email containing a password reset link.
If you don't see the email in your inbox after a few minutes of requesting a password reset, please check your spam folder.
The reset email message may look like this:
- Click the link in the email. You will next see the Reset Password screen.
- Passwords must:
- Be at least 16 characters long
- Contain at least one uppercase letter
- Contain at least one lowercase letter
- Contain at least two numbers
- Contain at least one special character
- Enter and confirm the password to ensure they match.
- Review and confirm the Privacy Policy by checking the box.
- Click the Sign in with a new password button.
Minimum Password Requirements
| Weak | Fair | Strong | Very Strong |
|---|---|---|---|
| 6 Total Characters | 8 Total Characters | 8 Total Characters | 16 Total Characters |
| 1 Number | 1 Number | 2 Numbers | 2 Numbers |
| 0 Special Character | 1 Special Character | 1 Special Character | 2 Special Characters |
| 1 Uppercase Letter | 1 Uppercase Letter | 1 Uppercase Letter | 1 Uppercase Letter |
| 1 Lowercase Letter | 1 Lowercase Letter | 1 Lowercase Letter | 1 Lowercase Letter |
Additional Requirements:
- When changing your account password, the new password must meet the Strong or Very Secure minimum requirements.
- 45 maximum total characters allowed.
- It must be different from your account's username.
- When changing your account password, the new password cannot match the last three passwords used on the account.
- Your browser must allow cookies on our website (this is already enabled by default).
How to Change Your Account Password
- Log in to your Control Panel.
- Go to Change Password.
- Type in a New Password.
- Confirm your New Password.
- Click Change Password.
Your password has been changed.
Forgot your Username or Domain Name
To change the password for an account, you must provide either the Username or the Domain name. If you are unsure of the username or domain on your account, contact the account owner for assistance. You can also check your email, as the account that you have with us is addressed by the username. For account or billing changes, the administrative email will receive a notification, and the username will be associated with that notification. The domain name is usually the name of the website or what you put in the address bar to search for your live site.
Tip: Try to check the latest email or bill sent to you. It will show your username and your (username) account.
No Access to Administrative Email
In the event that you do not have access to your Administrative email and cannot recover it, you can still recover the account by following the Ownership process on this page. If you are the administrator of the account, please determine the type of account for which you are requesting information.
If you are requesting access/information for:
A Business Account:
Please see this page with the requirements for proof of ownership on a business account. The following will be required:
- Business license
- Certificate of Incorporation
- A 501(c)(3) letter from the IRS
- Any other government-issued documentation of business ownership.
- Updated email address to be contacted at.
If you've tried these steps and are still having trouble logging in, contact us.
A Personal Account:
Please see this page for the requirements for proof of ownership of a personal account. The following will be required.
- Government-issued driver's license or identification card showing the customer's name and address.
- Updated email address to be contacted at.
If you've tried these steps and are still having trouble logging in, contact us.
Password FAQs
What Is A Special Character?
A special character is described as a punctuation symbol or other non-alphanumeric character. For example:
| !Exclamation Mark | ~Tilde | )Right Parenthesis |
| @Commercial At | ,Comma | ]Right Square Bracket |
| #Number Sign | .Period | {Left Curly Bracket |
| $Dollar Sign | /Forward Slash | }Right Curly Bracket |
| %Percent Sign | <Less-Than Sign | ;Semi-Colon |
| ^Circumflex | >Greater-Than | \Back Slash |
| &Ampersand | -Hyphen, Minus | "Quotation Mark |
| *Asterisk | =Equals Sign | 'Apostrophe |
| ?Question Mark | +Plus Sign | |
| _Underscore | (Left Parenthesis |
How Can I Create A Secure Password?
Social Engineering 
and Brute Force are popular ways for hackers to access your account. Here are additional guidelines to help make your password even more secure:
- Use a longer password. Longer passwords are generally more secure than shorter passwords.
- Mix, match, and replace letters for numbers or special characters (such as using '@' for 'a').
- Avoid commonly used passwords and password variations (such as 'password12!' or 'admin123!').
- Avoid using passwords that match well-known information about yourself (such as your last name).
- Make your password memorable so that you do not have to save it in your browser. Anyone with direct access to your computer can locate your saved passwords.
How Can I Make My Secure Password Easier To Remember?
Recording your password anywhere (such as writing it down on a piece of paper, typing it into a text file on your computer, or saving it to your computer browser) can increase the risk of your password being compromised. Creating a memorable password can help increase its security because you will not need to record it anywhere. Here are some ideas you can use to make your secure password more memorable:
- Consider using an entire phrase for your password (example: 'TheChickenCame-1st')
- Consider trading out regular letters for special characters (example: 'Th33ggC@m3F1rst')
- Consider logging in to your Control Panel regularly.
How Do I Change My Password If I Can't Log In?
You can trigger a password reset from the login screen. If you have any issues receiving the password reset email or are unable to log in, please contact us for help.
Why Am I Constantly Having To Reset A New Password?
If you are constantly forced to change your password each time you log in, please contact us.
Why Am I Unable To Log In To My Account?
Most likely, you may be using incorrect login credentials. Double-check to make sure you are using the correct user name (or domain name) and password, and see if your capslock is turned on by accident.
Didn't Receive Password Reset Email
If you are experiencing issues with receiving the Password Reset Email, please review the following suggestions:
- Double-check to make sure you are using the correct spelling of the user name (or domain name).
- Ensure the caps lock is turned off.
- Check to see if it was received in your Spam/Junk folder.
- If you have any business associates who administer the account, be sure to check with them to see if they have received the email.
- If you've tried these steps and are still having trouble logging in, contact us.