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On March 18, 2003, we will be upgrading our hosting services. As a result of the changes, you'll have access to great new tools, a comprehensive online control panel and a more reliable platform.
We will do everything possible to ensure a smooth transition to our new platform, and we're confident you'll be pleased with the improvements we're making.
In order to successfully implement these improvements, we may need you to make some changes to your Web site or e-mail mail settings.
Please review the following instructions carefully.
If you have a question or need additional information, please contact our Support Team.
Username and Password
Most customers will find that their usernames have not changed. However, because our new system cannot accept certain characters, we did have to make small changes to some usernames. If you have trouble logging in, please contact our Support Team.
Your New Control Panel/Members Area
We will be launching a new control panel, called the Members Area, on AccountSupport.com. The Members Area will give you access to the tools you need to manage your hosting accounts (domain names, traffic statistics, file management, etc.).
Accessing Your New Members Area
| Your Control Panel URL: |
http://domain.com/~acp/ |
http://domainname.com/~acp/ or http://accountsupport.com/member/ |
Accessing Web-Based E-Mail
You can access your Web-Based E-Mail through the "Check E-Mail" in your Members Area.
Uploading/CGI Changes
CGI: Because we are changing the directory structure on the servers, we will automatically update the absolute path to your files and make every effort to convert your scripts to the correct paths.
If you discover a pathname issue, you can view the correct path by clicking the "CGI Management" link in the Members Area. You'll need to correct your path in the source code. Be sure to use this path for any new scripts you create as well.
Compiled C: We will no longer be able to support Compiled C CGI programs.
FTP: Please use the following settings.
| Available FTP Settings: |
ftp.domain.com |
ftp.domain.com or ftp.accountsupport.com |
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Pop Box Settings
Your POP e-mail boxes should not be affected by the migration. If you have difficulty with a POP box, please confirm that is configured with the following settings. If you need additional assistance, please contact our Support Team.
| Available Pop Settings: |
pop.domain.com or pop.accountsupport.com |
pop.domain.com or pop.accountsupport.com |
| Available SMTP Settings |
Your ISP SMTP mail server |
Your ISP SMTP mail server or smtp.domain.com or smtp.accountsupport.com |
Using Outlook 2000
- Open the "Tools" tab at the top.
- Go to "Services".
- Select "Internet E-mail" and click "Properties".
- Click "Servers".
- Your Incoming mail should be "pop.domain.com".
- Your Outgoing mail should be "smtp.accountsupport.com"
- "ACCOUNT NAME" IS THE FIELD YOU NEED TO UPDATE. REPLACE YOUR FORMER POP BOX NAME WITH THE NAME WE PROVIDED YOU.
- Your password will be the password for your hosting account (unless you have specified something different).
- The "My Server Requires Authentication" box should be selected.
- Click "Settings". Select "Use same settings as my incoming mail server". Click "Ok".
Using Outlook Express
- Open the "Tools" tab at the top.
- Go to "Accounts".
- Click "Mail".
- Select the "Account" you need to update.
- Click "Properties".
- Click "Servers".
- "My Incoming Server" should be set to "POP3"
- Your Incoming mail should be "pop.accountsupport.com".
- Your Outgoing mail should be "smtp.accountsupport.com"
- "ACCOUNT NAME" IS THE FIELD YOU NEED TO UPDATE. REPLACE YOUR FORMER POP BOX NAME WITH THE NAME WE PROVIDED YOU.
- Your password will be the password for your hosting account (unless you have specified something different).
- The "My Server Requires Authentication" box should be selected.
- Click "Settings". Select "Use same settings as my incoming mail server". Click "Ok".
Using Eudora
- Select the "Personality Name" for POP account you are checking.
- Click "Next".
- You do not need to update your "Name" here. Click "Next".
- "ACCOUNT NAME" IS THE FIELD YOU NEED TO UPDATE. REPLACE YOUR FORMER POP BOX NAME WITH THE NAME WE PROVIDED YOU.
- Incoming Server should be set to "pop.accountsupport.com". Make sure "POP" is selected. Click "Next".
- Your SMTP settings should be "smtp.accountsupport.com".
- Click "Next".
- Click "Finish".
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NEW TERMS OF SERVICE
We have changd the Terms of Service. By maintaining your account with us, you agree to abide by these Terms. Please review the new Terms of Service carefully.
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