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Exchange Setup

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Email Clients Mobile Devices

How to Locate the Generic Exchange Settings

  1. Go to Mail Central.
  2. Select your Exchange Mailbox.
  3. Select the Exchange Setup.
  4. Your settings for that mailbox are shown under Email Setup.
Outlook Web Access
https://exchange2013.AccountSupport.com/
Email Address
John@your-domain.com
User Name
John@your-domain.com
Proxy Server for Exchange
exchange2013.AccountSupport.com
Microsoft Exchange Server
See mail settings in your Control Panel for your specific settings

User-added image

Are your mail records pointing to Account Support?

Your domain DNS settings control which hosting provider handles your email services. Double-check your settings to make sure they point to Account Support. If your domain is not registered with Account Support, you may need to update your Nameservers or MX Records.

For information on changing your domain DNS settings, please view these articles:

Double-check your email client settings.

Review your settings again for any possible typos (especially the email password). Remember to use our generic settings above as a reference.

Confirm that you have a stable internet connection.

Connecting from your computerConnecting from your mobile phone
  1. Check your internet connection status.
  2. Unplug the power cord from your internet router.
  3. Wait 15 seconds.
  4. Plug the power cord back into your internet router.
  5. Wait 45 seconds for your modem to sync with your service provider.
  6. If issues continue please contact your internet service provider.
  1. Check your signal status.
  2. See if your location is causing issues connecting to your service provider.
  3. Restart your phone.
  4. Wait a moment while your phone reconnects to your service provider.
  5. If issues continue please contact your cell phone service provider.

Still Unable to Resolve the Issue On Your Own

We are always here to help you. If you have gone through all of the troubleshooting steps and still have an issue, please contact us!