Account: Update PayPal Info

1. Log in to your Control Panel.
2. Go to Update Billing Info.
3. Select Update PayPal.
4. Click Update Automatic Payments (if you are adding PayPal information for the first time, the button will show Activate Automatic Payments instead).
5. You will be forwarded to a PayPal login screen. Log in to your PayPal account and accept the billing agreement that appears.

How To Discontinue PayPal Automatic Payments

You can either contact us to have your PayPal information removed from your account, or you can manage automatic payments from within your PayPal account directly (see PayPal's instructions):

1. Log in to your PayPal account.
2. Click Profile near the top of the page.
3. Click My money.
4. Click Update in the My preapproved payments section.
5. Click Cancel, Cancel automatic billing, or Cancel subscription and follow the instructions.

Important: If you want to continue making payments on your account using a credit card, please update your billing information and add a credit card to your account.

PayPal FAQ

What Is My Default Payment Method; PayPal Or Credit Card

Your account-wide default payment method is always set to whichever billing information (PayPal or Credit Card) you updated most recently. You can confirm which method you are using by reviewing your pending charges shown in Billing Central.

Can I Have Some Items Renew With PayPal, And Other Items Renew With A Credit Card

Every time you make a new purchase, you can choose your payment method. The payment method you choose will be treated as the default payment method for the item(s) included in that purchase, but the account-wide default payment method will remain the same.

For example, if your account-wide default payment method is Credit Card and you buy a new domain using your PayPal account, everything on the account will continue to renew using your Credit Card but your domain will renew using your PayPal account.

Setting a new account-wide default payment method will change the payment method for all existing items on the account, override any payment settings that are unique to individual items.

Can I Have Multiple Credit Cards Or PayPal Accounts Associated With My Account

You can only have one Credit Card and one PayPal account on file at a time.

Can I Change My Default Payment Method Without Updating My Payment Information

Yes, just go through the normal process of updating your billing information but skip the step where you modify your information. PayPal users will simply need to re-accept the billing agreement that appears after logging in to their PayPal account.

When I Qualify For A Refund, Which Payment Method Is It Made Back To

All refunds are made back to the original Credit Card or PayPal account, regardless of the current billing information on file.

PayPal Error Messages

Error	Solution
Billing Agreement Id or transaction Id is not valid	Please try the purchase again using the One Time Payment link located below the PayPal checkout button or contact our team to assist you with completing your purchase.
Billing Agreement was cancelled	Please try the purchase again using the One Time Payment link located below the PayPal checkout button or contact our team to assist you with completing your purchase.
Payment could not be completed due to a sender account issue. Please notify the user to contact PayPal Customer Support.	PayPal has declined the transaction. Please contact PayPal Customer Service for more information.
Transaction failed, action required by user	PayPal has declined the transaction. Please contact PayPal Customer Service for more information.
User's account is closed or restricted	PayPal has declined the transaction. Please contact PayPal Customer Service for more information.
Transaction failed but user has alternate funding source	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
Transaction failed because has no funding sources	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
Transaction refused because a confirmed address is not available	Please log into your PayPal account and confirm your address. You may need to contact PayPal Customer Service for assistance.
The customer must return to PayPal to select new funding sources.	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
This transaction cannot be processed at this time. Please try again later.	Please try the purchase again using the One Time Payment link located below the PayPal checkout button or contact our team to assist you with completing your purchase.
This transaction cannot be processed. Please enter a valid Credit Card Verification Number.	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
This transaction cannot be processed. Please contact PayPal Customer Service.	PayPal has declined the transaction. Please contact PayPal Customer Service for more information.
This transaction cannot be processed. Please enter a valid credit card number and type.	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
This transaction cannot be processed without a Credit Card Verification number.	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
User does not have a good funding source with which to pay.	Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.
Transaction cannot be processed.	PayPal was unable to process the transaction. Please log into your PayPal account to review your payment funding sources. You may need to contact PayPal Customer Service for assistance.